BG
AI assistant for customers and teams

AI Chatbot for Your Business

Your customer asks at 2 a.m. Your business answers.

We build an assistant for your website and messages that answers questions, takes bookings and passes qualified enquiries to your team.

ORVELAFOR YOUR TABLE. FOR YOUR HOME.Ceramics & home
Ceramic plates, sage bowls and a terracotta mug on a wooden table with linen
THE LITTLE EVERYDAY RITUALS

At home.
With pleasure.

OrvelaHere to help

Hi, when will order #1042 arrive?

Hi! #1042 is packed and ready to ship. It will arrive on Friday.

Can you send it to the courier office at 8 Lipa Street?

Done, you can collect it there on Friday.

Delivery updatedOffice at 8 Lipa Street · order #1042
OrvelaMESSAGES
TODAY · 10:24

Does the bowl come in green?

Yes, green is in stock. We can ship it tomorrow.

✓ Green · in stock
sound familiar?

We hear it often.

The same questions, 50 times a day.

Evening enquiries go unanswered.

The customer waits while we check their order.

Enquiries get lost between conversations.

where it helps

From “just a question” to a booking and a new customer

Help visitors take the next step, on your website or in the messaging channel they use.

Hotels

A room, the details and a booking

A guest asks about a weekend stay with a dog. The assistant explains the policy, checks available rooms and takes the booking.

Reception sees the dates, guests and their requests.
Clinics

An appointment without waiting on the phone

A patient asks about a consultation. The assistant shows the price and available slots, then books their choice. Medical questions go to a practitioner.

Easier booking. Fewer administrative calls.
Salons

The right service at a convenient time

A customer chooses a treatment and specialist. The assistant finds a slot and handles changes or cancellations under the salon’s rules.

Your calendar fills outside opening hours too.
Online stores

Products, deliveries and returns

A customer searches for an item or asks where their order is. The assistant checks the store and guides them through the next step.

Help on the spot, before the customer gives up.
Real estate

From a search to a viewing request

A buyer shares an area, budget and requirements. The assistant suggests listings and collects viewing preferences for the agent.

The agent starts with the need, budget and contact.
Education

A course that fits their level and schedule

A visitor asks about levels, schedules and fees. The assistant suggests a suitable course and takes an enrolment enquiry.

Less uncertainty before signing up.
B2B services

An enquiry ready for sales

A customer describes their need. The assistant clarifies scope, timing and contact details, then sends everything to your sales team.

Sales knows what the customer needs before the call.
Internal teams

Leave requests and new starter questions

A colleague asks about remaining leave or a company policy. The assistant finds the answer and sends the request to their manager.

Fewer interruptions for your administration team.
how it works

Your customer gets help. Your team gets context.

The conversation continues naturally when it is time for a person to take over.

  1. 01

    The customer writes

    On your website or a chosen messaging channel.

  2. 02

    The assistant helps

    Answers from your content and checks what is needed.

  3. 03

    The request is accepted

    An appointment, booking or next step.

  4. 04

    A person takes over

    With the conversation, contact and a short summary.

a natural handoff

A person takes over, with the details ready.

No asking the customer to repeat their story. Your colleague sees the request and the whole conversation.

Ava → ReceptionAVENORA / New enquiry
Ready for you
A STAY FOR A SPECIAL OCCASION

A weekend for two. And a surprise.

The guest would like flowers in the room for an anniversary. Ava has collected the details; reception can arrange the gesture.

Stay
6-8 November · 2 guests
Room
With a terrace
Contact
Email received
View conversation
what changes for you

Fewer missed enquiries. A better prepared team.

  • Customers get help after opening hours.
  • Your team does not start each conversation again.
  • Enquiries arrive with the details you need.
5.022 Google reviews ↗
scope and price

Start with one valuable task.

Show us the work that slows you down. We choose a first task, build a working version, test it with your team and launch it with agreed support.

PriceOn request

The price depends on channels, content and connections to your calendar, store or customer system. Development, conversation costs and maintenance are listed separately.

Tell us about the task ↗
questions & answers

Frequently asked questions

How does AI chatbot pricing work?

Pricing is on request. Chatbot cost depends on sources, channels, integrations, access permissions and conversation review tools. We itemise model usage per conversation, channel fees, hosting and maintenance separately. Trial conversations using your questions provide a basis for estimating running costs.

Can a custom AI chatbot answer only from our documents?

Yes, that is how we design this service. It searches approved pages, PDFs, price lists and FAQs, and shows the source it used. When evidence is insufficient, it says it does not know and offers a human handoff. We test that behaviour; models can still make mistakes, so answers are reviewed after launch too.

Have you developed meaning-based search that people actually use?

Yes - we developed meaning-based search across an archive of 1.7 million images for a platform that has been live since 2024. The platform has 2.3 million+ searches and users in 100+ countries.

Can we use the same AI chatbot for a website and messaging channels?

We can connect a website chat window and selected WhatsApp, Viber, Messenger or Instagram channels to the same approved sources. We check business accounts, technical access, permissions and fees for each channel. Shared sources do not automatically merge customer identities or conversations across channels.

Can it reply in Bulgarian and other languages?

We can configure replies in the visitor's language and test the agreed languages with real questions. Product names, terminology and terms follow your instructions. Unclear translations or missing verified information are passed for review.

Can it book appointments and check orders?

Yes, with suitable technical access to your calendar, booking system or store. We connect WooCommerce, Shopify or another system using the connections it supports. A booking is confirmed only after a successful record is created; order details require customer access checks. If the system is unavailable, the assistant collects a request for a person.

How does an AI customer support chatbot hand over after hours?

During working hours, handoff follows the agreed channel and staff availability. After hours, it collects contact details and the request, explaining that it is waiting for a reply. Staff receive the conversation and a summary by email or in the customer management system. Viber or Telegram staff notifications can be included where suitable access is available.

What is stored, and is customer data used to train models?

Before development we define the data, storage location, providers, deletion period and team access. We choose providers and settings that exclude customer data from training public models, reviewing their terms for the project. This is a design choice for the specific system. Visitor information and required website settings are prepared before launch.

Who updates answers and reviews mistakes?

We agree who approves sources and when they are refreshed. A review screen shows conversations, unanswered questions and sources within staff access permissions. We correct content or rules and repeat the checks. Maintenance scope and incident response are agreed separately.

When is a ready-made tool enough?

Intercom, Tidio or Zendesk may be enough when they cover your channels and tasks. Custom development makes sense for booking rules, internal approvals or connections a ready-made product cannot support. We check this before proposing the scope.

Which AI models do you use, and how is access protected?

We select a model based on language quality, answers and conversation cost. We can use OpenAI, Anthropic or a model on dedicated infrastructure. The assistant verifies identity before showing a personal order, and consequential actions require the agreed confirmation.

How long does it take to launch a chatbot?

We agree a timeline after reviewing content, channels and connected systems. We start with one task and one channel, test conversations with your team and expand after the first working release.

your chatbot

Show us your customer questions

Tell us which task you want to make easier. We will discuss the people, the systems and a useful first release.